MSP Painting & Home Repairs (“we,” “us,” or “our”) respects the privacy of visitors, customers, property managers, owners, and others who communicate with us.

This Privacy Policy explains the types of information we may collect when you use our website, request a walkthrough or estimate, upload project information or photos, schedule service, communicate with our team, or otherwise interact with MSP Painting & Home Repairs. It also explains how that information may be used, disclosed, protected, and managed.

Depending on how you interact with MSP Painting & Home Repairs, we may collect information such as:

• Name, email address, telephone number, and other contact information.
• Company, community, property, or property-management information.
• Property address, ZIP code, access details, and other project-location information.
• Requested services, project descriptions, preferred timing, estimates, scheduling details, and service records.
• Photos, files, or other materials you choose to upload or send in connection with a project.
• Messages and communications sent through web forms, email, SMS, chat, telephone, calendars, or other channels.
• Technical information such as IP address, browser or device type, referring pages, pages viewed, and similar website-use data collected through platform or analytics tools.
• Billing or transaction information if you make a payment. Payment card or bank-account credentials may be collected and processed directly by a payment processor rather than stored by MSP Painting & Home Repairs.

Please do not send unnecessary highly sensitive information. Unless specifically requested through an appropriate process, do not submit Social Security numbers, government identification numbers, financial-account credentials, medical records, or similar highly sensitive information through general website forms, SMS, or ordinary email.

We may collect information directly from you when you complete a website form, request an estimate or walkthrough, schedule an appointment, send photos or files, call, email, text, chat, or otherwise communicate with MSP Painting & Home Repairs.

We may also receive project or contact information from an owner, property manager, authorized representative, referral source, subcontractor, supplier, service provider, or other person involved in a property or service request when reasonably necessary to evaluate or coordinate the work.

Technical and website-use information may be collected automatically through the website platform, cookies, analytics tools, log files, or similar technologies.

We may use information for legitimate business purposes, including to:

• Respond to inquiries and evaluate requests for walkthroughs, estimates, or services.
• Prepare proposals, estimates, project scopes, schedules, and other service information.
• Coordinate property access, appointments, project execution, billing, and customer support.
• Communicate about an inquiry, appointment, estimate, active project, or completed service.
• Send marketing communications only where the recipient has provided the appropriate permission.
• Maintain project records, improve our website and services, measure performance, prevent misuse, and satisfy legal or accounting obligations.

Project photos, videos, measurements, notes, messages, estimates, and related property documentation may be used to evaluate a request, prepare or revise a scope, coordinate work, document progress or completion, communicate with authorized property representatives, review workmanship or warranty questions, and maintain business records.

Performing work at a property does not by itself give MSP Painting & Home Repairs unrestricted permission to use identifiable customer or property imagery in public advertising, social media, a portfolio, or other marketing. Public marketing use should be based on separate permission or another lawful basis appropriate to the intended use.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Mobile information and messaging consent may be processed only by service providers that help MSP Painting & Home Repairs operate or deliver its messaging program on our behalf, and not for those providers’ own marketing or promotional purposes.

If you choose to receive text messages from MSP Painting & Home Repairs, the mobile number and consent information you provide may be used to deliver the categories of messages you agreed to receive, such as appointment, walkthrough, estimate, scheduling, project, customer-care, service, or separately authorized marketing communications.

Message frequency varies based on your interactions, appointments, projects, and the types of messages you authorized. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services.

You may opt out by replying STOP or by using another reasonable method that clearly communicates that you no longer want the applicable calls or text messages. For help, reply HELP or contact MSP Painting & Home Repairs using the information at the bottom of this page.

For additional messaging terms, see the MSP Painting & Home Repairs Terms & Conditions.

MSP Painting & Home Repairs does not sell customer lists or personal information to data brokers or other businesses for their own independent marketing. We may allow service providers to process information when reasonably necessary to operate our website, CRM, forms, scheduling tools, communications, analytics, payment or administrative systems, file storage, and related business functions.

Information may also be shared with subcontractors, appropriately qualified specialty trade professionals, suppliers, property representatives, or other service providers when reasonably necessary to evaluate, coordinate, perform, document, bill for, or support a requested project. We may also disclose information when reasonably necessary to comply with law or legal process, respond to lawful government requests, investigate fraud or misuse, enforce agreements, or protect rights, property, safety, or security.

If you make an electronic payment, a payment processor or financial-services provider may collect payment credentials and transaction information needed to process the payment, prevent fraud, and maintain transaction records. Information collected directly by that provider is also subject to the provider's applicable privacy and security practices.

Information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law and any notice or other requirements that apply to the transaction.

The SMS and mobile-consent protections described in this Policy apply regardless of the other information-sharing provisions above.

Our website may use cookies, pixels, log files, analytics tools, and similar technologies to maintain functionality, remember preferences, understand visitor activity, measure website performance, identify referring pages or campaigns, prevent misuse, and improve the website experience.

Most browsers allow you to block, delete, or limit cookies through browser settings. Some website features may not function as intended if certain technologies are disabled. Where a consent or preference tool is presented, you may use that tool to manage the choices it offers.

MSP Painting & Home Repairs uses reasonable administrative, technical, physical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Information is retained only for as long as reasonably necessary for the purposes for which it was collected, including handling inquiries and projects, maintaining business, tax, accounting, warranty, and customer-service records, resolving disputes, enforcing agreements, preventing misuse, and satisfying legal obligations.

If MSP Painting & Home Repairs becomes aware of a security incident involving information for which notice or other action is required by applicable law, we will respond in accordance with the requirements that apply to that incident.

You may contact MSP Painting & Home Repairs to request access to, correction of, or deletion of personal information we maintain about you. Available rights and our ability to fulfill a request depend on the information involved, our relationship with you, and applicable law. We may need to verify your identity or authority before completing a privacy request.

We may retain information when reasonably necessary for legal, contractual, tax, accounting, warranty, fraud-prevention, dispute-resolution, security, or other legitimate operational requirements. Marketing email recipients may use the unsubscribe mechanism in the message, and SMS recipients may use the opt-out instructions described above.

The MSP Painting & Home Repairs website and services are intended for adults and are not directed to children under 18. We do not knowingly seek personal information from children through this website. If you believe a child has submitted personal information to us, contact us so we can review the situation.

Our website may contain links to third-party websites, platforms, or services. MSP Painting & Home Repairs does not control and is not responsible for the privacy, security, availability, or content practices of those third parties. Their own policies apply when you use their services.

We may revise this Privacy Policy as our website, services, vendors, information practices, or legal obligations change. The current version will be posted on this page with an updated “Last updated” date. If a change requires additional notice or consent under applicable law, we will use the process required for that change.

If you have questions about this Privacy Policy, our information practices, SMS privacy, or a privacy request, contact MSP Painting & Home Repairs using the information below. For a privacy request, you may use the subject line “Privacy Request” and describe the request clearly enough for us to understand it and, when appropriate, verify the requester.